Privacy Policy

We may collect the following types of personal information:

We only collect information that is reasonably necessary for our business functions.

• Contact details — name, phone number, email address, and postal or delivery address
• Enquiry and quote information — details of your project, product requirements, and any other information you provide when submitting a quote request or contacting us
• Trade account information — business name, ABN, trade type, and a securely hashed password, collected when you register for a trade account on our website
• Transaction information — records of products ordered, delivery details, and payment information (payment card data is processed by our payment provider and is not stored by us)
• Website usage data — IP address, browser type, pages visited, time on site, and referral source, collected via cookies and analytics tools including Google Analytics
• Communications — records of emails, phone calls, or messages you send to us

We collect personal information:

• Directly from you when you submit a quote request, contact form, or enquiry on our website
• When you call or email us
• When you visit our warehouse at Epping
• Automatically through cookies and analytics tools when you browse our website
• From third parties such as Google (via Google Business Profile) or social media platforms where you interact with our business pages

We use your personal information to:

We will not use your information for any purpose that is incompatible with the reason it was collected without your consent.

• Respond to your enquiries and provide quotes
• Process and fulfil orders and arrange delivery
• Communicate with you about your order or project
• Improve our website, products, and services
• Send you relevant product updates or promotional information (only where you have consented or where permitted by law — you may opt out at any time)
• Comply with our legal obligations
• Analyse website traffic and usage patterns to improve user experience

We may disclose your personal information to:

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

• Service providers — third parties who assist us in operating our business, including delivery contractors, IT service providers, and payment processors. These parties are required to handle your information in accordance with our instructions and applicable privacy laws.
• Analytics providers — Google Analytics collects anonymised usage data from our website. You can opt out via the Google Analytics Opt-out Browser Add-on.
• Legal and regulatory bodies — where required by law, court order, or government authority

Our website uses cookies and similar technologies to:

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website. By continuing to use our website, you consent to our use of cookies as described in this policy.

• Remember your preferences and improve your browsing experience
• Analyse website traffic and usage through Google Analytics
• Enable certain website features

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

While we take reasonable precautions, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.

• Secure HTTPS encryption on our website
• Restricted access to personal information within our organisation
• Use of reputable third-party service providers with their own security practices

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer required, we take reasonable steps to destroy or de-identify it securely.

Under the Australian Privacy Principles, you have the right to:

To make an access or correction request, please contact us using the details in Section 11. We will respond within a reasonable timeframe (generally within 30 days). In some circumstances we may be unable to provide access — if so, we will explain why.

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete, or out-of-date information

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us in the first instance using the details in Section 11. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page with the date of last update shown at the top. We encourage you to review this policy periodically.

For any privacy-related enquiries, access requests, or complaints, please contact us:

• Email: [email protected]
• Phone: +61 431 235 919
• Post: FPM Building Supplies, 32 Fullarton Drive, Epping VIC 3076